Shipping Policy
- Orders over £30 to UK mainland addresses are delivered for free. A postage charge of £3.00 is added to orders with a value of under £30.
- Orders of larger (non-Royal Mail deliverable) items to some more remote areas are subject to a supplemental delivery fee, to cover the extra cost of delivering to these regions. Delivery areas subject to this supplemental charge include some Scottish regions, Scottish Highlands, Channel Isles, Northern Ireland, Isles of Man, Wight, Scilly, Orkney and Shetland (postcode areas beginning: AB, BT, HS, IM, IV, KW, PA, PH, PO, ZE). This will be automatically calculated and applied in the checkout once you have entered your delivery address postcode.
- Most orders are processed and dispatched within 2 working days of ordering and are delivered 2-3 working days after dispatch. Please allow longer for delivery during peak times and during promotional events.
- You will receive an email with the courier details and a tracking number, if applicable, when we've dispatched your order. We only dispatch orders on weekdays (Mon- Fri) and do not dispatch on weekends or bank holidays.
- We deliver Monday to Friday, but can make special arrangements, please phone us for details.
- Larger items will require a signature and cannot be delivered without one.
- If you order in stock products together with pre-order products, your order will be grouped together and will arrive as a single delivery when the pre-order stock becomes available.
- If your packaging looks damaged on arrival, please sign for it as “damaged” with the delivery driver. Please check all contents on arrival and let us know straight away if any parts are damaged or missing, and we will resolve this for you. Any damage in transit must be advised within 24 hours.