FAQ's
We're based in Rochdale, with all our products dispatched from our warehouse in the North West of England.
Yes, our customer care team works from our Head Office in Rochdale.
You can call us on +44 3300 033 555 or email support@minkyhomecare.co.uk. Alternatively, please visit our contact page for full details.
A few hours after placing your order, you should receive a Confirmation Email stating your order is being processed.
You will receive a Dispatch Confirmation email once your order has been dispatched.
Due to high volumes of orders being sent out, please allow 6 working days after receiving your Order Confirmation email to receive your items.
If you order in stock products together with pre-order products, your order will be grouped together and will arrive as a single delivery when the pre-order stock becomes available.
All of our Bundles are sent out with Royal Mail. If there is no information showing for your tracking number please wait 24 hours and try again.
If no tracking information appears for 72 hours then please contact us. Please allow 3 to 5 working days for delivery after receiving the dispatch confirmation email.
No, orders cannot be amended once they are placed.
Please ensure you check and double check all components of your order including Delivery Address, Product Quantities and Email Addresses at checkout before confirming your order.