Return & Refund Policy

When ordering please read the full product information to ensure you are happy with your purchase.
Please also double check your order confirmation email to confirm the shipping address, item quantities and products ordered are correct.
If you wish to cancel your order, please contact us immediately to ensure minimal costs are incurred.
All items and packaging are checked upon leaving our warehouse. In the unfortunate event your item arrives damaged please notifiy the courier in all instances. Please do not accept delivery if there is apparent damage - tell the courier and then contact us of the issue.
Returns are accepted within 30 days. If you wish to return an item please contact us quoting your order number.
You will be responsible for the cost of returning items to us.
This does not affect your statutory rights.
Refunds will only be given after the returned item has been received and inspected and you should use a registered post or recorded delivery when returning goods.
The address for returning items is. Please ensure your name, address and order number is included with the package.

Minky Direct Returns
Vale Mill (Rochdale) Ltd
Barlow Street
Rochdale
OL16 1TG