Frequently Asked Questions

 

 

Important Info

We are currently open for business and have put in place strict measures to protect and safeguard our teams. This means things may take a little longer than usual at present.

Customer Service

Our customer service team is working hard to respond to customer queries. We have a very limited capacity to answer phone calls at present. If you have a query then please contact us using the form below and we’ll get back to you soon as we can. Please provide as much information as possible and allow up to 48 hours for a response.

Delivery

We're experiencing high order volumes at present but remain committed to processing and dispatching orders as quickly as we can. However, please allow for delays due to the circumstances. If you've been sent a tracking number for your order, please allow up to 72 hours for this to activate on the carrier's website.

Thank you for your support in these challenging circumstances.

Cloth Antibacterial Cleaning Pad - Care and Use 

 

1. How do I properly look after my M Cloth Anti-bacterial Cleaning Pad?

It can be used wet or dry. Hand wash in warm soapy water to keep pad clean and fresh. Re-shape whilst damp and allow to air dry.

2. Why do my M Cloth Anti-bacterial cleaning pads vary in size?

Each pad is individually sewn by machinists, therefore size and shape may vary slightly. There may be occasional thread ends - simply cut off if required with no damage to the pad.

 

Tracking Information

 

1. Why is my tracking information not working?

All of our Bundles are sent out with Royal Mail. If there is no information showing for your tracking number please wait 24 hours and try again.

If no tracking information appears for 72 hours then please contact us. Please allow 3 to 5 working days for delivery after receiving the dispatch confirmation email.

 

Dispatch and Order Confirmation Emails

 

1. Can I amend my order?

No, orders cannot be amended once they are placed.

Please ensure you check and double check all components of your order including Delivery Address, Product Quantities and Email Addresses at checkout before confirming your order.  

2. Has my order gone through?

A few hours after placing your order, you should receive a Confirmation Email stating your order is being processed.

3. Has my order been dispatched?

You will receive a Dispatch Confirmation email once your order has been dispatched.

Due to high volumes of orders being sent out, please allow 6 working days after receiving your Order Confirmation email to receive your items.

If you order in stock products together with pre-order products, your order will be grouped together and will arrive as a single delivery when the pre-order stock becomes available.

 

4. Why is my tracking information not working?

If applicable, you can track the progress of your delivery using the relevant link below.

Royal Mail

Parcelforce

XDP Express

If there is no information showing for your tracking number please wait 24 hours and try again.

If no tracking information appears for 72 hours then please contact us.

Please allow up to 5 working days for delivery after receiving the Dispatch Confirmation email.

 

Please get in touch with any queries you have about our products, service or delivery.

Important Info

We are currently open for business and have put in place strict measures to protect and safeguard our teams. This means things may take a little longer than usual at present.

Customer Service

Our customer service team is working hard to respond to customer queries. Unfortunately we are unable to take phone calls at present. If you have a query then please contact us using the form below and we’ll get back to you soon as we can. Please provide as much information as possible and allow up to 5 working days for a response.

Delivery

We're experiencing high order volumes at present but remain committed to processing and dispatching orders as quickly as we can. However, please allow for delays due to the circumstances. If you've been sent a tracking number for your order, please allow up to 72 hours for this to activate on the carrier's website.

Thank you for your support in these challenging circumstances.

Contact Us

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