Frequently Asked Questions

 

Information for customers who ordered M Cloth Range Bundle with FREE Anti-bacterial Cleaning Bundle offer between Friday 13 and Monday 16th March.

UPDATED: Friday 20th March

Delivery

Demand for this fantastic bundle offer has been high and the team are working flat out to pack and dispatch your order. Like all responsible employers we are closely following the advice of Government and medical professionals in the best interests of our staff, their families and all communities. This means we are currently unable to fulfil orders as quickly as we would all like. We are sending many orders every day and you will receive an email with a Royal Mail tracking number as soon as your order is ready for dispatch. After receiving your dispatch email please allow at least one working day for your tracking number to activate on Royal Mail's system. We currently anticipate all orders will be dispatched by Wednesday 1st April. Items are delivered in standard mail order packaging.

Order Confirmation Emails

There was a temporary issue with our email system and some customers did not initially receive an order confirmation email. This has now been resolved. If you have still not received an order confirmation email then please contact us via the form below and provide as much information as possible (inc name, email, delivery address and postcode). We will then get the confirmation email resent to you as soon as we can. Be assured, if your payment was successful you will have an order with us and will receive a dispatch confirmation email with a Royal Mail tracking number as soon as your order is ready for dispatch.

Customer Service

Our customer service team is working hard to respond to customer queries. If you have a question that isn’t answered by the above information then please contact us using the form below and we’ll get back to you soon as we can. Please provide as much information as possible (ie include delivery address) and allow up to 48 hours for a response.

Thank you for your support in these challenging circumstances.

Minky Homecare

 

Cloth Antibacterial Cleaning Pad - Care and Use

 

1. How do I properly look after my M Cloth Anti-bacterial Cleaning Pad?

It can be used wet or dry. Hand wash in warm soapy water to keep pad clean and fresh. Re-shape whilst damp and allow to air dry.

2. Why do my M Cloth Anti-bacterial cleaning pads vary in size?

Each pad is individually sewn by machinists, therefore size and shape may vary slightly. There may be occasional thread ends - simply cut off if required with no damage to the pad.

 

Tracking Information

 

1. Why is my tracking information not working?

All of our Bundles are sent out with Royal Mail. If there is no information showing for your tracking number please wait 24 hours and try again.

If no tracking information appears for 72 hours then please contact us. Please allow 3 - 5 working days for delivery after receiving the dispatch confirmation email.

 

Dispatch and Order Confirmation Emails

 

1. Can I amend my order?

No, orders cannot be amended once they are placed.

Please ensure you check and double check all components of your order including Delivery Address, Product Quantities and Email Addresses at checkout before confirming your order.  

2. Has my order gone through?

A few hours after placing your order, you should receive a Confirmation Email stating your order is being processed.

3. Has my order been dispatched?

You will receive a Dispatch Confirmation email once your order has been dispatched.

Due to high volumes of orders being sent out, please allow 6 working days after receiving your Order Confirmation email to receive your items.

If you order in stock products together with pre-order products, your order will be grouped together and will arrive as a single delivery when the pre-order stock becomes available.

 

4. Why is my tracking information not working?

If applicable, you can track the progress of your delivery using the relevant link below.

Royal Mail

Parcelforce

XDP Express

If there is no information showing for your tracking number please wait 24 hours and try again.

If no tracking information appears for 72 hours then please contact us.

Please allow up to 5 working days for delivery after receiving the Dispatch Confirmation email.

 

Please get in touch with any queries you have about our products, service or delivery.

Information for customers who ordered M Cloth Range Bundle with FREE Anti-bacterial Cleaning Bundle offer between Friday 13 and Monday 16th March.

UPDATED: Tuesday 24th March

Delivery

Firstly, thank you for your support and patience. Like all business, we are facing unprecedented challenges. We continue to send orders every day and our teams and partners are working flat out to get orders to customers as quickly as possible.

All customers should receive a dispatch email with a Royal Mail tracking number this week. This means your order has been processed through our systems to its final stage. Your tracking number will activate when Royal Mail have processed your order into their system. Due to these exceptional circumstances we’re unable to increase our collection capacity with Royal Mail and at present they simply cannot collect our orders in the volumes we require.

Please therefore check your tracking number on the Royal Mail website on a daily basis, but note it won’t show delivery information until the order is received into their system. Most orders will dispatch this week, but some may be delayed beyond this. Please accept our apologies if your order is delayed.

Delivery Address Changes

As all orders have been processed, we are unable to change delivery addresses or hold orders.

Customer Service

Our customer service team is working hard to respond to customer queries. We have a very limited capacity to answer phone calls at present. If you have a question that isn’t answered by the above information then please contact us using the form below and we’ll get back to you soon as we can. Please provide as much information as possible (ie include delivery address) and allow up to 48 hours for a response.

Thank you for your support in these challenging circumstances.

Minky Homecare

Contact Us

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