Please get in touch with any queries you have about our products, service or delivery.
Information for customers who ordered M Cloth Range Bundle with FREE Anti-bacterial Cleaning Bundle offer between Friday 13 and Monday 16th March.
UPDATED: Tuesday 24th March
Firstly, thank you for your support and patience. Like all business, we are facing unprecedented challenges. We continue to send orders every day and our teams and partners are working flat out to get orders to customers as quickly as possible.
All customers should receive a dispatch email with a Royal Mail tracking number this week. This means your order has been processed through our systems to its final stage. Your tracking number will activate when Royal Mail have processed your order into their system. Due to these exceptional circumstances we’re unable to increase our collection capacity with Royal Mail and at present they simply cannot collect our orders in the volumes we require.
Please therefore check your tracking number on the Royal Mail website on a daily basis, but note it won’t show delivery information until the order is received into their system. Most orders will dispatch this week, but some may be delayed beyond this. Please accept our apologies if your order is delayed.
Delivery Address Changes
As all orders have been processed, we are unable to change delivery addresses or hold orders.
Our customer service team is working hard to respond to customer queries. We have a very limited capacity to answer phone calls at present. If you have a question that isn’t answered by the above information then please contact us using the form below and we’ll get back to you soon as we can. Please provide as much information as possible (ie include delivery address) and allow up to 48 hours for a response.
Thank you for your support in these challenging circumstances.
For all queries regarding your online order or for more information about our products:
Phone: 0330 00 22 555 (Open from 9am to 5pm Monday to Friday, excl Bank Holidays)
If you are a retailer interested in selling Minky products:
Phone: 01706 716 126 (Open from 9am to 4pm Monday to Friday)